We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-5226847
26 Mar 2025 Tesco Personal Finance Limited Not upheldConsumer CreditDRN-5226847 The complaint Mrs W complains that Tesco Personal Finance PLC defaulted her account even though she was making regular monthly payments. What happened Mrs W says she missed a payment due to financial difficulties and Tesco defaulted her account. She says her difficulties we... (3 pages)View decision -
Decision Reference DRN-5429940
26 Mar 2025 Lowell Portfolio I Ltd UpheldConsumer CreditDRN-5429940 The complaint Mr F complains that Lowell Portfolio I LTD have not accepted his reduced settlement offer on two debts they own. And they asked him to take additional steps before considering his proposal. What happened Mr F contacted Lowell in August 2024, to make an offer t... (3 pages)View decision -
Decision Reference DRN-5296752
26 Mar 2025 Kroo Bank Ltd Not upheldBanking and PaymentsDRN-5296752 The complaint Miss S complains that Kroo Bank Limited (Kroo) registered a Cifas marker against her without due cause. What happened On 16 March 2024 an account was opened with Kroo in Miss S’s name. On 22 March Kroo said it received a report from another bank regarding a d... (3 pages)View decision -
Decision Reference DRN-5429925
26 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5429925 The complaint Mr E complains that HSBC UK Bank Plc (‘HSBC’) rejected his claim under section 75 (‘s.75’) of the Consumer Credit Act 1974 (‘CCA’). Mr E made the associated purchase along with his wife. But as the payment was made by him using his credit card account, only Mr ... (5 pages)View decision -
Decision Reference DRN-4989823
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4989823 Complaint Mr C is unhappy that Revolut Ltd didn’t refund him after he told it he’d fallen victim to a scam. Background In late 2022, Mr C saw an advert on social media promoting an investment opportunity. It included an apparent endorsement by a well-known public figure, whi... (3 pages)View decision -
Decision Reference DRN-5154859
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5154859 The complaint Mr R complains Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I... (3 pages)View decision -
Decision Reference DRN-4832316
26 Mar 2025 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4832316 The complaint Mr B has complained that Halifax Share Dealing Limited (“HSDL”) gave him the incorrect information about shares he bought within his Self Invested Personal Pension (SIPP) and the benefits associated with the investment which resulted in him suffering some finan... (3 pages)View decision -
Decision Reference DRN-5414238
26 Mar 2025 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5414238 The complaint Mr S has complained about a transfer of his self invested personal pension (SIPP) with Aviva Life & Pensions UK Limited (Aviva) to a small self-administered scheme (SSAS) in October 2014. Mr S’s SSAS was subsequently used to invest in Dolphin Capital and Pa... (24 pages)View decision -
Decision Reference DRN-5282981
26 Mar 2025 ReAssure Limited Not upheldInvestmentsDRN-5282981 The complaint Mrs S has complained that Reassure Limited (“Reassure”) failed to pay her the full proceeds of a matured endowment policy held in joint names with her husband. She has said Reassure has ignored its own Payment Release form where she instructed that 100% of the ... (3 pages)View decision -
Decision Reference DRN-5041536
26 Mar 2025 Aviva Life Services UK Limited Not upheldInvestmentsDRN-5041536 The complaint Mrs S, with the help of her representative, has complained about the poor service and delays she experienced trying to surrender part of her Investment Bond held with Aviva Life Services UK Limited (“Aviva”). She believes the effective date of surrender Aviva u... (4 pages)View decision
