We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
-
Decision Reference DRN-5333511
31 Mar 2025 Tradex Insurance Company PLC UpheldInsuranceDRN-5333511 The complaint Mrs G has complained about Tradex Insurance Company PLC. She isn’t happy about the valuation of her car after it was deemed a total loss following a claim under her motor insurance policy and about the delay in settling the claim. What happened Mrs G initially ... (3 pages)View decision -
Decision Reference DRN-5398387
31 Mar 2025 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5398387 The complaint Mr D complains that The Co-operative Bank Plc blocked his account without providing a proper explanation. He says this caused him unnecessary stress and worry because he was trying to complete a house purchase. What happened Mr D had a savings account with Co-... (3 pages)View decision -
Decision Reference DRN-5393993
31 Mar 2025 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5393993 The complaint Mr A has complained about Liverpool Victoria Insurance Company Limited (LV). He isn’t happy about the valuation of his car after it was deemed a total loss following a claim under his motor insurance policy and about the poor service he received. What happened ... (2 pages)View decision -
Decision Reference DRN-5439149
31 Mar 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY UpheldBanking and PaymentsDRN-5439149 Complaint Mr E has complained that National Westminster Bank Public Limited Company’s (“NatWest”) overdraft charges placed him in an extended period of financial difficulty. Background NatWest initially provided Mr E with an overdraft in January 2013. It was provided with a... (4 pages)View decision -
Decision Reference DRN-5440807
30 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5440807 The complaint Mrs S complains through her representative that Options UK Personal Pensions LLP didn’t carry out appropriate due diligence on the business that introduced her to it and recommended investments to her. What happened Although Mrs S is represented and her represe... (17 pages)View decision -
Decision Reference DRN-5422256
30 Mar 2025 HDI Global Specialty SE Not upheldInsuranceDRN-5422256 The complaint Mrs M complains that HDI Global Specialty SE (“HDI”) unfairly declined a claim she made under her home insurance policy for damage following a fire. What happened In September 2021 there was a substantial fire at Mrs M’s property, which was being let out to ten... (3 pages)View decision -
Decision Reference DRN-5440786
30 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5440786 The complaint Mr T complains, through his representative, that Options SIPP UK LLP failed to comply with its regulatory obligations in allowing investment into a product that wasn’t appropriate for his SIPP. What happened Although Mr T is represented and his representatives... (16 pages)View decision -
Decision Reference DRN-5058488
30 Mar 2025 Interactive Brokers (U.K.) Limited Not upheldInvestmentsDRN-5058488 The complaint Mr W complains that Interactive Brokers (U.K.) Limited (‘IB’) has unreasonably administered his stocks and shares ISA, leading to a restriction on several of his shareholdings whereby he says he cannot trade or otherwise dispose of them. What happened Mr W ori... (3 pages)View decision -
Decision Reference DRN-5109001
30 Mar 2025 J M Finn & Co Ltd Not upheldInvestmentsDRN-5109001 The complaint Mr and Mrs O complain faults by J M Finn & Co Ltd trading as JM Finn (“Finn”) caused them investment losses on a portfolio it managed and also caused them distress as a result. They have said Finn didn’t invest wisely and that its investing and the losses t... (8 pages)View decision -
Decision Reference DRN-4922883
30 Mar 2025 HARBOUR ROCK CAPITAL LIMITED Not upheldPensions and AnnuitiesDRN-4922883 The complaint Mr C has complained about advice he was given in 2022 regarding the transfer of his defined-benefit (DB) pension scheme, to a type of personal pension plan known as a SIPP 1 . Harbour Rock Capital Limited is now responsible for answering this complaint. Therefo... (11 pages)View decision
