We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5108867
7 Mar 2025 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-5108867 The complaint Mr V complains about the quality of the car he acquired through a hire purchase agreement with CA Auto Finance UK Ltd (“CA Auto”). What happened Mr V acquired a car in December 2022 through CA Auto. It was around two years old and had covered less than 7,000 mi... (5 pages)View decision -
Decision Reference DRN-4608205
7 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4608205 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A has previously been represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The backgrou... (3 pages)View decision -
Decision Reference DRN-5317765
7 Mar 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5317765 The complaint Mrs V is unhappy that TSB Bank plc won’t honour a 0% interest offer on purchases that they told her she had available to her. What happened Mrs V called TSB and asked whether she had any interest rate offers available to her for purchases she might make on her ... (2 pages)View decision -
Decision Reference DRN-5376309
7 Mar 2025 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-5376309 The complaint Mr C complains that a bathroom supplier which he engaged to carry out installation works at his home did not carry out the work to a satisfactory standard. He says that he therefore has claims against the supplier for breach of contract and misrepresentation. A... (8 pages)View decision -
Decision Reference DRN-4786898
7 Mar 2025 St James's Place UK plc UpheldPensions and AnnuitiesDRN-4786898 The complaint Mr C has complained about a transfer of his St James's Place UK plc (‘St James’s Place’) personal pensions to a small self-administered scheme (‘SSAS’) in January 2016. Mr C’s SSAS was subsequently used to invest in Dolphin Capital (‘Dolphin’), a loan note... (12 pages)View decision -
Decision Reference DRN-5376387
7 Mar 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5376387 The complaint Mrs S complains about Admiral Insurance (Gibraltar) Limited’s (Admiral) handling of her motor insurance claim. Mrs S is being represented with this complaint by her husband Mr S, a named driver on the policy. What happened Mrs S took out a motor insurance polic... (2 pages)View decision -
Decision Reference DRN-5284782
7 Mar 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5284782 The complaint Mrs B has complained about the service she has received from Admiral Insurance (Gibraltar) Limited (Admiral), following a third-party claim against her motor insurance policy. What happened The details of what happened are well known to both parties. So, I will... (2 pages)View decision -
Decision Reference DRN-5316975
7 Mar 2025 Great Lakes Insurance UK Limited UpheldInsuranceDRN-5316975 The complaint Miss O has complained about Great Lakes Insurance UK Limited’s (Great Lakes) decision to decline two claims she made through her contents insurance policy. What happened Miss O has a contents insurance policy underwritten by Great Lakes. In May 2024, she made t... (3 pages)View decision -
Decision Reference DRN-5322387
7 Mar 2025 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5322387 Complaint Mr F complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“Barclays PF”)) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable for him and his struggle to make his repayment... (5 pages)View decision -
Decision Reference DRN-5277406
7 Mar 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5277406 The complaint Miss T complains about the way National Westminster Bank Plc treated her in relation to a personal guarantee for the debts of her company. What happened Miss T complains about the way National Westminster Bank Plc treated her in relation to a personal guarante... (3 pages)View decision
