We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5334636
6 Mar 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5334636 The complaint Miss A complains that NatWest Bank Ltd unfairly registered a marker about her at Cifas, the national fraud database. What happened Miss A had an account with NatWest. On 5 December 2023, three payments totalling just over £2,100 were paid into Miss A’s account... (4 pages)View decision -
Decision Reference DRN-5378327
6 Mar 2025 DP Pensions Limited UpheldPensions and AnnuitiesDRN-5378327 The complaint Mr L has a self-invested personal pension (SIPP) with DP Pensions Limited. In 2010 he invested in property-based investments with Harlequin Property. Mr L says DP Pensions failed to carry out appropriate checks on the Harlequin investments before making them ... (27 pages)View decision -
Decision Reference DRN-5217240
6 Mar 2025 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5217240 The complaint The estate of Mrs M has complained about Legal and General Assurance Society Limited’s handling a decline of a claim made in respect of Mrs M. What happened The background to this matter is well known to the parties so I won’t detail it here. In summary Mrs M h... (3 pages)View decision -
Decision Reference DRN-5377931
6 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5377931 The complaint Mr C complains about the service he received from Vanquis Bank Limited in relation to a credit card account he had with it. What happened Mr C contacted Vanquis on 3 August 2024 to discuss his credit card account. He complains that he was asked security questi... (2 pages)View decision -
Decision Reference DRN-5335539
6 Mar 2025 Watford Insurance Company Europe Limited UpheldInsuranceDRN-5335539 The complaint Mr A and Mrs K complain that Watford Insurance Company Europe Limited refused cover on a claim made on their car insurance policy What happened In September 2022, Mr A and Mrs K took out car insurance policy with Watford. Mr A was a named driver on that policy ... (3 pages)View decision -
Decision Reference DRN-5365862
6 Mar 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5365862 The complaint Mr C complains that National Westminster Bank Plc (NatWest) won’t refund money he says he lost to an investment scam. What happened In 2017, Mr C invested in a company – Buy2Let/Raedex Consortium Ltd (“R”) – which leased cars. In September 2020, he made a furth... (7 pages)View decision -
Decision Reference DRN-5334179
6 Mar 2025 American International Group UK Limited Not upheldInsuranceDRN-5334179 The complaint Mr A has complained about the poor service he received and poor quality of replacement phones sent by AMERICAN INTERNATIONAL GROUP UK LIMITED trading as AIG UK- (AIG) when he made a claim under his gadget insurance policy. What happened The background is well k... (2 pages)View decision -
Decision Reference DRN-5329062
6 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5329062 The complaint Mr G complains that Barclays Bank UK PLC trading as Barclaycard reduced the credit limit on his credit cards. What happened Mr G holds two credit cards with Barclays. On 8 October 2024 Barclays wrote to Mr G and advised him that the credit limit on the card end... (2 pages)View decision -
Decision Reference DRN-5175740
6 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5175740 The complaint Mr B complains Monzo Bank Ltd trading as Monzo unfairly restricted and closed the account he held with them. He also complains they unfairly recorded a CIFAs marker against him. He wants his account reinstated, the CIFAs marker removed and compensation for the ... (5 pages)View decision -
Decision Reference DRN-4988995
6 Mar 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-4988995 The complaint Mr J has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which he paid for with credit it provided. What happened In February 2023 Mr J entered into a two-year fixed sum loan agreemen... (4 pages)View decision
