We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5411806
21 May 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5411806 The complaint Mr and Mrs A complain that TSB Bank plc blocked a payment they were attempting to make. As a result of that they had to rebook and were charged more. The complaint is made in joint names but for convenience I’ve referred to Mr A throughout. What happened In Dec... (2 pages)View decision -
Decision Reference DRN-5466112
21 May 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5466112 The complaint Mr F is complaining about National Westminster Bank Plc (‘NatWest’) process regarding taking a personal guarantee from him in support of a loan for his business. What happened Mr F told us: His limited company, which I’ll call ‘D,’ took out a loan for £30,0... (3 pages)View decision -
Decision Reference DRN-5100590
21 May 2025 Ald Automotive Limited Not upheldConsumer CreditDRN-5100590 The complaint Miss M complains that a car supplied to her under a contract hire agreement with Ald Automotive Limited (ALD) is of unsatisfactory quality. What happened Miss M has been represented during the complaints process, I’ll refer to any information supplied by or an... (4 pages)View decision -
Decision Reference DRN-5451153
21 May 2025 J D Williams & Company Limited Not upheldConsumer CreditDRN-5451153 The complaint Mrs A complains J D Williams & Company Limited (JDW) irresponsibly agreed to a running account credit agreement she couldn’t afford. In bringing her complaint Mrs A is represented by a third party. For ease of reading I will only refer to Mrs A in my decisi... (3 pages)View decision -
Decision Reference DRN-5404334
21 May 2025 Elderbridge Limited Not upheldMortgagesDRN-5404334 The complaint Mr D complains that his second charge secured loan with Elderbridge Limited was mis-sold because no checks were carried out to ensure that he could afford it. He also complains that the loan interest rate has been unfairly high. What happened In May 2008, thro... (4 pages)View decision -
Decision Reference DRN-5438921
21 May 2025 ClearBank Limited Not upheldBanking and PaymentsDRN-5438921 The complaint R has complained that Clearbank Limited (“Tide”) asked for documents that R was unable to provide when processing R’s application to open an account. A director of R, Mr S, says that a member of staff at Tide was rude to him during a phone call. Mr S says that ... (3 pages)View decision -
Decision Reference DRN-5320866
21 May 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5320866 The complaint C, a limited company complains that National Westminster Bank Public Limited Company (NatWest) declined their application for a business bank account unfairly. Miss T, who is a director of C, brings the complaint on C’s behalf. What happened As part of setting ... (2 pages)View decision -
Decision Reference DRN-5405117
21 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5405117 The complaint Mr F complains that Revolut Ltd didn’t do enough to protect him when he was making payments toward an investment scam. He also complains it’s not refunded him since the scam was reported. What happened Mr F saw an advert for a cryptocurrency investment opport... (12 pages)View decision -
Decision Reference DRN-5561502
21 May 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5561502 The complaint Miss K complains that NewDay Ltd trading as Marbles irresponsibly lent to her. What happened Miss K was approved for a Marbles credit card in May 2024 with a £900 credit limit. Miss K says this was irresponsibly lent to her. Miss K made a complaint to Marbles. ... (2 pages)View decision -
Decision Reference DRN-5574380
21 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5574380 The complaint Mr K complains that Revolut Ltd won’t refund the money he lost to a scam. Mr K is represented by C, for ease I’ve referred to comments made by C as though they were made by Mr K. What happened The details of this complaint are well known to both parties, so I w... (4 pages)View decision
