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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

our rules & powers

ombudsman powers

where does the ombudsman service get its powers from?

the rules

where are the ombudsman rules published?

official documents underpinning the ombudsman service

where can I find information about the official documents underpinning the statutory functions and powers of the ombudsman?

our senior staff

where can I find out about your senior staff and their roles?

our official status

is the ombudsman service a government department?

our relationship with the FCA

what information does the ombudsman give to the Financial Conduct Authority (FCA)

who we answer to

who does the ombudsman service answer to?

our jurisdiction over former businesses

why should a sole trader or partner still be covered by the ombudsman after they have ceased trading?

final binding decisions

why does a business have to comply with an ombudsman's decision?


can I appeal against an ombudsman's decision?


why does the 15-year "long-stop" rule not apply, to time-bar complaints to the ombudsman service?