All FAQs

There’s some information we need for most cases about a particular financial product.

So for complaints about mis-sold PPI and packaged bank accounts, we’ve got a questionnaire that asks for some further details about what happened during the sale, and what’s happened since.

The more you can tell us, the easier it is for us to look into the problem – and the sooner we have all this information, the quicker we can give you an answer.If you have any problems with any of our forms, just  get in touch with us – and we’ll do what we can to help.