All FAQs

Yes. Although PayPal isn’t based in the UK, like a number of organisations with a large number of UK customers, it’s volunteered to be covered by our service – and we've covered complaints about them since 2 July 2007.

You can bring a complaint about them – and other e-money firms – in the same way you would any other money matter.

If you have a problem and would like to talk to us, take a look at our how to complain page for help and our contact details.