Yes, we can. If something's gone wrong or you have a problem with a money transfer/e-money, it's important you tell the business straight away – so there's more chance they can sort things out.
We deal with a range of money transfer issues, including overseas transfers, exchange rates, delays and fraudulent transfers.
E-money can include electronic money stored on a card, online wallet or instrument. E-money businesses include PayPal, Revolut, Wirecard, Tide and Neteller.
From 13 January 2018, where the case involved e-money, businesses are expected to issue its final response within 15 business days. However, in some instances where the case maybe complex, might need to take longer than this and send a final response within 35 business days.
So if you're unhappy with the business' response, get in touch with us – and we'll let you know how we can help.