All FAQs

Yes, we can. If something's gone wrong or you have a problem with a money transfer, it's important you tell the business straight away - so there's more chance they can sort things out.

We deal with a range of money transfer issues, including overseas transfers, exchange rates, delays and fraudulent transfers. So if you're unhappy with the business' response, get in touch with us - and we'll let you know how we can help.

There's more information about our approach to money transfers on our website - and you can find case studies in our regular newsletter, Ombudsman News. And if you've got any questions, get in touch.