All FAQs

People contact us with a range of complaints involving cheques - whether a cheque's 'bounced', or there's been confusion about when it will clear.

When we look into complaints about cheques we consider things like what the business and their customer did - and who's responsible for any money lost.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean refunding money or additional charges.

There's more information about our approach to complaints about cheques on our website.

And if you've got any questions, get in touch.