All FAQs

People contact us with a range of complaints about whole-of-life policies - whether they think they've received advice that wasn't suitable in the first place, or they're unhappy with how a policy has been reviewed since.

When we look into complaints about whole-of-life policies, we consider things like the advice and information someone received about the policy - and the review process.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean putting them in the position as if they'd never taken out the whole-of-life policy, or as if they'd taken out a more suitable type of policy.

There more information about our approach to whole-of-life policies on our website.

And if you've got any other questions, get in touch.