All FAQs

We can adapt the way we communicate with people depending on their needs – like providing leaflets on colour-tinted paper, or calling at certain times of the day. Read more about how we make sure our service is accessible.

Not everyone who tells us they have a disability needs us to adapt the way we communicate with them – but we ask everyone when they first contact us if they’d like us to provide information in a different format.

If you think there’s a particular need or requirement that isn’t mentioned on our website, get in touch with us – and we’ll do what we can to help.