All FAQs

People who work for us have backgrounds ranging from law, local government and consumer advice, to financial advice, accountancy and teaching.

We think it's important we reflect the people and businesses whose problems we're helping to resolve.

We know that the answers we give can have a huge impact on people's lives and livelihoods. So our people - from our helpline to our investigators and our ombudsmen - are trained in the financial products and services they're dealing with.

Equally importantly, they're problem solvers - experts in listening to both sides, unpicking what might have gone wrong and agreeing a fair way forward.

You can find more information about our ombudsmen, including brief details of their backgrounds, on this website.