All FAQs

If you’re unhappy with the response, get in touch with us.

We can talk through the problem with you – and explain our approach to similar complaints – so you can decide if you want to take things further.

The final response might not give you the answer you were hoping for – but it’s the business’s final response, so they don’t have to look into it again if you respond directly to them

If you do want to set up a complaint with us, there’s more information on our how to complain page.