All FAQs

Businesses covered by the ombudsman have to follow certain rules – there’s information on our website about the rules, including the need for you to give consumers a copy of our leaflet, your complaint and the ombudsman with the final response letter.

If you need copies of this leaflet, you can order supplies online.

You can find full information on how businesses need to respond to complaints in the FCA’s handbook, which sets out the rules for handling complaints.