All FAQs

The Financial Ombudsman Service is a public body set up by Parliament. We carry out statutory functions under the Financial Services and Markets Act 2000 and the Consumer Credit Act 2006.

We are a not-for-profit public body - but not a government agency or "quango". We are independent of government and the businesses we cover - and we are not a consumer body.

The rules setting out in more detail how the Financial Ombudsman Service (and businesses providing financial services) should handle complaints are published as part of the Financial Conduct Authority's Handbook – in the section Dispute resolution: complaints.