All FAQs

The first thing to do is let the business know there’s a problem – to give them a chance to put things right. They'll have eight weeks at most to give you an answer, depending on what you've complained about.

If you’re not sure how to get things started, you can find more information on our how to complain page.

If you can’t sort things out directly with the business, get in touch and we’ll see how we can help.