All FAQs

Sole traders and partners providing financial services recognise that they have responsibilities to their clients - and they can't just walk away and leave problems behind.

Since financial products - especially investments - often last several years, problems might not come to light for some time. And when they do come to light, it's important consumers have a way of resolving problems even if the person that first provided the financial service isn't trading any more. 

Not everyone who formerly provided financial products or services will continue to be covered by us - and if you're unsure, it's best to contact us. and we'll see how we can help.