All FAQs

We hear from a number of people who are unhappy with the advice they’ve received about investment products. Taking out an investment can involve different levels of advice. For example, someone might choose not to receive advice – known as an “execution only” sale – or a business might only provide “simplified” advice for certain products.

When we’re deciding whether something’s gone wrong, we’ll consider whether the business gave their customer enough information to decide if the investment was suitable for them. In some cases, we’ll need to check it was appropriate to give no – or limited – advice.

If something’s gone wrong, we’ll consider whether someone’s lost out as a result – and what the business needs to do to put it right. This could mean putting someone in the position they’d be in if they had been given suitable advice.

If you have any questions, or need some help to get a problem sorted, get in touch and we'll see how we can help.