All FAQs

We sometimes hear from people with complaints involving powers of attorney - whether it's a business allowing an attorney to act beyond their powers, or a power of attorney not being registered properly. Often these issues are part of a wider problem - like a complaint about a bank transfer.

But if someone tells us something's gone wrong with a power of attorney, we'll consider what's happened - and whether someone has lost out. If we decide something's gone wrong, we'll consider what the business needs to do to put things right. This could mean paying compensation for any distress or upset caused.

There's more information about our approach to complaints involving powers of attorney on our website. And if you've got any other questions, get in touch.