All FAQs

We sometimes hear from people who are unhappy about their ISA allowance - and in particular, that they missed their annual allowance because of a business error.

When we look into these complaints, we consider things like whether the business applied their terms and conditions fairly - and whether the problem was caused by a business error.

If something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean paying for any financial loss, or compensation for the inconvenience they might have caused.

There's more information about our approach to complaints about ISA allowances on our website - and you can find case studies in our regular newsletter, Ombudsman News.

And if you've got any other questions, get in touch.