All FAQs

People contact us with a range of complaints about packaged bank accounts - whether they're saying they didn't know they could have a free account, or they're having problems using one of the insurance features.

When we look into complaints about packaged bank accounts, we consider things like how the account was sold - and whether the package as a whole might have been useful to someone at the time they took it out.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean refunding the account fees, or considering a claim that was previously turned down.

There's more information about our approach to complaints about packaged bank accounts on our website.

And if you've got any questions, get in touch.