All FAQs

People contact us with a range of complaints about packaged bank accounts whether they're saying they didn't know they could have a free account, or they're having problems using one of the insurance features.

When we look into complaints about packaged bank accounts, we consider things like how the account was sold and whether the package as a whole might have been useful to someone at the time they took it out.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result and what the business needs to do to put things right. This could mean refunding the account fees, or considering a claim that was previously turned down.

There's more information about our approach to complaints about packaged bank accounts on our website.

And if you've got any questions, get in touch.