All FAQs

We sometimes hear from people who are unhappy with their savings accounts - whether it's because they feel that the interest rate is too low, or they feel they could have got a better rate with a different account. 

When we look into these kinds of complaints, we consider things like how the account was sold - and whether any relevant terms and conditions were clear.

If something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This might mean paying someone the interest they'd have received from a different account with a better rate.

There's more information about our approach to complaints about savings accounts on our website - and you can find case studies in our regular newsletter, Ombudsman News.

And if you've got any other questions, get in touch.