We sometimes hear from people who are unhappy with their savings accounts – whether it's because they feel that the interest rate is too low, or they feel they could have got a better rate with a different account.
When we look into these kinds of complaints, we consider things like how the account was sold – and whether any relevant terms and conditions were clear.
If something's gone wrong, we'll consider whether someone's lost out as a result – and what the business needs to do to put things right. This might mean paying someone the interest they'd have received from a different account with a better rate.
There's more information about our approach to complaints about savings accounts on our website – and you can find case studies in our regular newsletter, Ombudsman News.
And if you've got any other questions, get in touch.