All FAQs

We sometimes hear from people who are unhappy with their savings accounts whether it's because they feel that the interest rate is too low, or they feel they could have got a better rate with a different account. 

When we look into these kinds of complaints, we consider things like how the account was sold and whether any relevant terms and conditions were clear.

If something's gone wrong, we'll consider whether someone's lost out as a result and what the business needs to do to put things right. This might mean paying someone the interest they'd have received from a different account with a better rate.

There's more information about our approach to complaints about savings accounts on our website and you can find case studies in our regular newsletter, Ombudsman News.

And if you've got any other questions, get in touch.