People contact us with a range of complaints about spread-betting and contracts for difference – whether the advice given was inappropriate, or they think that trades weren’t priced correctly.
When we look into complaints about these issues we consider things like whether any advice given was suitable – and how the business decided its prices.
If we decide something’s gone wrong, we’ll consider whether someone’s lost out as a result – and what the business needs to do to put things right. This could mean putting someone in the position they’d be in if the business hadn’t made any errors.
There’s more information about our approach to spread-betting and contracts for difference on our website.
And if you’ve got any questions, get in touch.