All FAQs

Any emails we send are confidential and may be covered by legal privilege. If you receive an email that wasn't meant for you please don't copy or share it. Please delete it and contact the person who sent it to let them know there's been a mistake.

We check all our emails using virus detection software - but we can't accept liability for any loss of damage caused by viruses. And we can't take responsibility if one of our emails is intercepted and sent on by someone else.

Unless they say otherwise, our emails aren't legally binding - and they're not intended as a general statement of our approach.

Any emails we send contain the statements and opinions of the person who wrote it and don't necessarily represent the view of Financial Ombudsman Service Ltd.