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using our website

We are committed to making our website accessible to all of our visitors. We aim to meet the "double-A" level of accessibility under the Web Content Accessibility Guidelines published by the World Wide Web Consortium.

access keys

You can use access keys to jump directly to key information pages. Most access keys display new pages. Two access keys - "s" and "4" - move you within the page you are looking at. We use the UK government recommended set of access keys:

  • S - skip navigation - goes straight to the content on the current page
  • 1 - displays the home page
  • 2 - displays the news page
  • 3 - displays the sitemap page
  • 4 - Search - moves the cursor to the search box on the current page
  • 5 - displays the frequently-asked questions (FAQ) page
  • 6 - displays the help page
  • 7 - displays the complaints procedure page
  • 8 - displays the terms and conditions (copyright) for use of the website
  • 9 - displays the feedback (contact us) page
  • 0 - displays this page, including the access key details

You will need to press another key with the access key shown above. The exact key sequence depends on which browser you use:

  • Internet Explorer: press Alt and the access key together to highlight the link; then press Enter to activate;
  • Firefox: press Alt Shift and the access key together;
  • Opera: press Shift and Esc keys together. This displays the set of access keys on that page, and you then just press the desired access key;
  • Safari on Windows: press Alt and the access key together;
  • Safari on Mac: press Ctrl, Option and the access key together;
  • or for other browsers, please visit the Wikipedia page on access keys.