The Financial Ombudsman Service urges young drivers to make informed decisions with car insurance
10 March 2026
We are urging young drivers across the UK to make well-informed decisions when taking out car insurance.
Planning a holiday? Look before you book…
Each year people contact us when they’ve had trouble on holiday – and haven’t had the help from their travel insurer that they expected. And most of the time, these disputes centre on what’s covered by their policy and what’s not.
Our latest selection of ombudsman news case studies (PDF 344KB) highlights a range of issues involving travel insurance – from winter sports accidents to cancellation claims. We share our experience to help holidaymakers prevent problems arising, and to help insurers resolve complaints fairly.
We also answer a question we’ve received from a business about what the revised Payment Services Directive means for handling complaints. And we give our regular snapshot of the things people have complained to us the most about – this time for the third quarter of 2017/2018.
Latest news
Financial Ombudsman Service warns people to be on high alert for online investment and employment scams
19 February 2026
We are urging people to remain vigilant for scams, as fraudsters increasingly target those looking to improve their financial situation through online opportunities.
Financial Ombudsman Service sees lowest complaint levels in two years
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.