Financial Ombudsman Service publishes a Discussion Paper on its future funding model
14 June 2022
The Financial Ombudsman Service has today published a Discussion Paper on possible changes to its future funding model.
Each year people contact us when they’ve had trouble on holiday – and haven’t had the help from their travel insurer that they expected. And most of the time, these disputes centre on what’s covered by their policy and what’s not.
Our latest selection of ombudsman news case studies (PDF 344KB) highlights a range of issues involving travel insurance – from winter sports accidents to cancellation claims. We share our experience to help holidaymakers prevent problems arising, and to help insurers resolve complaints fairly.
We also answer a question we’ve received from a business about what the revised Payment Services Directive means for handling complaints. And we give our regular snapshot of the things people have complained to us the most about – this time for the third quarter of 2017/2018.
Latest news
Financial Ombudsman Service announces new Chief Executive and Chief Ombudsman
8 June 2022
Following an extensive recruitment process that attracted a highly qualified and diverse range of applicants, the Financial Ombudsman Service have appointed Abby Thomas to the role of Chief Executive and Chief Ombudsman.
Ombudsman News 171
31 May 2022
Welcome to the latest edition of Ombudsman News. In this edition we share our strategic measures update which outlines our performance in 2021/22 and the results from our temporary outcome codes initiative. We also highlight our online resource about our approach to vehicle breakdown cover complaints.