Information for customers of Advancis Limited (known as Buddy Loans)
8 September 2021
Advancis Limited (known by its trading name, Buddy Loans) went into administration on 8 September 2021.
Each year people contact us when they’ve had trouble on holiday – and haven’t had the help from their travel insurer that they expected. And most of the time, these disputes centre on what’s covered by their policy and what’s not.
Our latest selection of ombudsman news case studies (PDF 344KB) highlights a range of issues involving travel insurance – from winter sports accidents to cancellation claims. We share our experience to help holidaymakers prevent problems arising, and to help insurers resolve complaints fairly.
We also answer a question we’ve received from a business about what the revised Payment Services Directive means for handling complaints. And we give our regular snapshot of the things people have complained to us the most about – this time for the third quarter of 2017/2018.
Latest news
Information for Provident customers
4 August 2021
Information for customers on Provident Personal Credit Limited’s scheme of arrangement and complaints to the ombudsman service.
Ombudsman News 163
29 July 2021
Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about flood damage, and resources on our SME website for small businesses with complaints caused or impacted by the pandemic. And in our latest blog, we take a look our support for Papyrus UK and Business2Schools.