‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.
Planning a holiday? Look before you book…
Each year people contact us when they’ve had trouble on holiday – and haven’t had the help from their travel insurer that they expected. And most of the time, these disputes centre on what’s covered by their policy and what’s not.
Our latest selection of ombudsman news case studies (PDF 344KB) highlights a range of issues involving travel insurance – from winter sports accidents to cancellation claims. We share our experience to help holidaymakers prevent problems arising, and to help insurers resolve complaints fairly.
We also answer a question we’ve received from a business about what the revised Payment Services Directive means for handling complaints. And we give our regular snapshot of the things people have complained to us the most about – this time for the third quarter of 2017/2018.
Latest news
Festival refunds are not guaranteed so know your rights, warns the Financial Ombudsman Service
4 June 2026
As festival season gets going, many consumers may not understand their rights to getting their money back if things go wrong.
Financial Ombudsman resolved more than 220,000 cases in the last year
21 May 2026
New complaints coming to the Financial Ombudsman Service have returned to more historical levels, following a previous year of significant increased demand.