Information for Amigo customers
21 December 2020
We are aware Amigo Holdings PLC has made an application to the FCA for a DISP waiver.
Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreToday we’ve published our plans for the financial year 2018/2019, following formal consultation with our stakeholders. Our plans set out how many people we think will come to us for help and what we need to do, to give them the fair, rigorous, consistent answers they need.
Our expectations for the year ahead include:
Besides PPI, a wide range of issues and trends could influence the problems we’re called on to resolve – from new regulations to emerging technologies, and from changing patterns of borrowing to evolving financial fraud. In a fast changing landscape we must respond quickly and flexibly to demands for our help. So we’re investing in digital infrastructure, such as a new online portal where consumers can submit details of their complaint about a financial business, and preparing for potential changes to our remit, such as being able to help more SMEs.
More detail is in our plans for the year ahead 2018/19 (PDF 854KB).
21 December 2020
We are aware Amigo Holdings PLC has made an application to the FCA for a DISP waiver.
17 December 2020
Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.
16 December 2020
Today we’ve published a public consultation on our proposed plans and budget for 2021/22.