Businesses must step up support for people in debt
19 September 2024
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
We will be making a number of changes to our complaint form. The changes come into effect from 1 April 2022. Financial businesses, complaints management companies and consumer organisations who keep copies of our form on file should update their records from 1 April when it will be available on our website.
We will be making a number of changes to our complaint form, which means it will look and feel different to before but most of the information we ask for is the same.
This change will come into effect from 1 April 2022 and we won’t accept our old complaint form after this date.
The changes you’ll see in the form are:
We will also be updating our online privacy notices that set out how and why we process personal information. It isn’t unusual for data controllers to update or refresh their privacy notices from time to time – since it is important that privacy notices remain accurate and up to date.
We’ll be processing the personal information of our customers on a ‘public task’ basis. This basis is mostly used by public authorities and other organisations that carry out tasks in the public interest, and simply means we’re processing data in order to carry out our official functions. As a service that’s been set up in law, we think this is an appropriate fit for most of our processing of data.
The detail about our processing of personal information is explained online in our privacy notices, we also provide online a summary of our approach in a short animation video and list of FAQs.
19 September 2024
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
11 September 2024
The common pension pitfalls are being highlighted today to mark pensions awareness week and help consumers understand the help that’s available.
5 September 2024
Welcome to the latest edition of Ombudsman News. In this edition, we look at our latest data, which covers the complaints we received about financial products and services between April and June 2024.