Cookies are text files containing small amounts of data which are downloaded to your computer, or other device, when you visit a website. They are useful because they allow us to recognise your computer and improve your experience on our websites. Some cookies are also needed for the operation of our websites.
Necessary cookies
| Cookie | Cookie name | Expiry | Purpose | Type |
|---|---|---|---|---|
| Ombudsman Connect for Business | accepted-cookie | 30 days | Used to record acceptance of functional and analytical cookies. | Necessary |
| necessary-cookies | 30 days | Used to make our website work correctly with basic functionalities | Necessary | |
| x-ms-cpim-csrf | Session | Used for maintaining integrity of Ombudsman Connect for Business and prevents unauthorised actions. | Necessary | |
| x-ms-cpim-sso | Session | Used for maintaining the SSO session | Necessary |
Functional cookies
| Cookie | Cookie name | Expiry | Purpose | Type |
|---|---|---|---|---|
| Ombudsman Connect for Business | functional-cookies | 30 days | Used to remember user preferences when viewing and filtering data in Ombudsman Connect for Business. | Functional |
Analytics cookies
| Cookie | Cookie name | Expiry | Purpose | Type |
|---|---|---|---|---|
| Ombudsman Connect for Business | analytical-cookies | 30 days | Used to enable analytics cookies and report status. | Analytics |
| Google Analytics | _gat_UA-* | 1 minute | Used by Google Analytics to identify and track an individual session with your device | Analytics |
| _ga | 400 days | Analytics | ||
| _ga_* | 400 days | Analytics | ||
| _gid | 1 day | Used by Google Analytics to distinguish visitors to our Ombudsman Connect for Business | Analytics | |
| Hotjar | _hjSession_* | Session | Used by Hotjar to ensure all requests in a session are attributed to the same session. | |
| _hjSessionUser_* | 365 days | Used by Hotjar to link repeated visits to the same user. |
You can manage and change your cookies preference for functional and analytical cookies at any time. Please check your cookie preferences and turn on any cookies you’re happy with.
Zendesk’s website provides details of the cookies used by Zendesk in relation to the Helpdesk for Ombudsman Connect for Business.
