Browse our case studies to find out more about who we've helped, and what we've done.
Uneven concrete flooring – subsidence or poor construction?
When an insurer paid for a couple to move into alternative accommodation while subsidence damage in their flat was being fixed, further problems came to light. We helped to find out who was responsible.
Helping to find a fair cash settlement following water damage
When Simon made a claim for water damage, his insurer asked him to get some quotes for the repairs. But inconsistency between quotes led Simon to getting in touch with us.
Customer wants to replace windows after break in despite insurer’s offer to repair
We investigated when Hillary brought a complaint to us when she wasn't satisfied with her insurer's response after a break-in.
Insurer rejects claim as ‘betterment’ – but expert opinion said it would be needed
Will came to us when he was having a dispute with his insurer. Cracking from subsidence in his garage needed to be fixed, but there was a disagreement to how much would be built.
Slow leak damage not covered under all risks policy
Sandy put in a complaint with us when her insurer rejected her claim for damage to her lounge ceiling from water damage.
Gradual damage irrelevant as problem not covered in policy
When Katherine and Tom discovered damp caused by a leaking pipe, their insurer agreed to pay for the damage. But when further problems were discovered, the refused to pay.
Customer not ‘reasonably aware’ of leak or damage to prevent floor collapse
When Gary's washing machine leaked, it damaged his kitchen to the point where the floor collapsed. He got in touch with us when his insurer only agreed with part of his claim.
Damage to laminate flooring not covered by Karim's contents insurance
Karim's claim for damage to his laminate flooring after a leak was turned down by his insurer. So he came to us to make sure this was right.
Claim about cracking in a garage rejected due to questions about the definition of 'sudden'
Reggie found cracking in his garage and wanted to claim on his accidental damage insurance - but his insurer decline to pay. This was based on their definition of 'sudden' damage. He asked us to look into his claim to make sure their decision was right.