Case studies

When booking a new fixed rate for a buy-to-let (BTL) mortgage, Raoul and Carmen were given mixed messages, which caused them inconvenience.

Buy-to-let Mortgages

Hinesh said his mortgage lender made life more difficult when he tried to rearrange his finances after losing his job and his income.

Vulnerable Customers Mortgages

When Aiofe’s husband died, she informed all the banks where he had accounts. But one bank continued to send letters to him.

Banking Vulnerable Customers

The bank told Derek it had to do security checks in person, but did he really need to travel to his bank? Or was there another way?

Vulnerable Customers Banking

Maureen took out two life policies just after her husband passed away, when she didn’t feel ready to make financial decisions.

Vulnerable Customers Life Assurance

Jenny got in touch when she noticed her premium had increased each year on her home insurance policy after renewing it ten years ago.

Insurance Time limits

Ali contacted us after his bank refused to pursue a chargeback after losing money on a photo and contract package to a modelling company.

Modelling scams Fraud and scams

Because of a mistake made on Reginald and his late wife's mortgage agreement, Reginald had to work in order to pay back the loan, resulting in spinal surgery. After seven years, the mistake was found and rectified, but we felt the bank hadn't properly considered the full physical, mental and financial toll on Reginald.

Mortgages Distress and inconvenience £5000 and over

Hannah contacted us after her bank rejected her Section 75 claim. She explained that, when looking for part-time work, she’d responded to an online ad posted by a modelling company and made a payment on her credit card for a photoshoot and modelling contract.

Modelling scams Fraud and scams