Browse our case studies to find out more about who we've helped, and what we've done.

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A consumer complains that a used van supplied on finance is unsafe and faulty

Patrick got a used van through a conditional sale agreement. At the start and a few months into his agreement, he experienced problems with the van and wanted a refund.

Consumer credit

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A consumer complains that a used car that failed eight months after he got it was not of satisfactory quality

Peter got a used car through a conditional sale agreement. He experienced an issue with the car’s water pump and head gasket, which caused a lot of damage to the engine. He got in touch with us when the finance provider refused to take responsibility.

Consumer credit

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Clarence’s complaint about payments for a service he didn't receive

Clarence got in touch with us after he’d been trying to resolve a payment issue he’d been having for a service he’d bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.

Consumer credit

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Consumer complains about advice to contract out of SERPS

We looked into Bryn's complaint as he felt the advice he was given to contract his pension out of SERPS was unsuitable and they hadn't taken certain factors into account.

Pensions

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Consumer complains that a business' delay in processing paperwork caused her annuity to start late

Wendy got in touch with us when the annuity she'd taken out started later than she intended because of a delay in paperwork being submitted to the annuity provider.

Pensions Annuities

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Consumer complains investment funds within a personal pension plan represented too high a risk

Roger came to us because he felt that the advice he was given about his personal pension plan didn't produce the results they should have.

Pensions

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Unhappy consumer because of advice to change pension type

Amir got in touch with us when an independent financial adviser told him to transfer his pension fund to another type but didn't think that the advice he was given was right.

Annuities Pensions

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Consumer is unhappy about transfer of her pension fund

Juhi came to us when she found that she was paying higher charges into the new pension type she'd been advised to transfer her pension into, and didn't think she'd been given the right advice.

Pensions Pension Transfers

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Bree said the business didn’t treat her fairly when recovering a debt

We looked at Bree's complaint about the way her lender chased her for an outstanding debt.

Debt Collecting

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