Case studies

Because of a mistake made on Reginald and his late wife's mortgage agreement, Reginald had to work in order to pay back the loan, resulting in spinal surgery. After seven years, the mistake was found and rectified, but we felt the bank hadn't properly considered the full physical, mental and financial toll on Reginald.

Mortgages Distress and inconvenience £5000 and over

Hannah contacted us after her bank rejected her Section 75 claim. She explained that, when looking for part-time work, she’d responded to an online ad posted by a modelling company and made a payment on her credit card for a photoshoot and modelling contract.

Modelling scams Fraud and scams

When Amelie’s grandchildren invoked a power of attorney, should her bank have made more checks before blocking access to her account?

Banking Power of Attorney

A bank and solicitors disagree on account access and an enduring power of attorney being registered with Office of the Public Guardian.

Banking Power of Attorney

Joanne didn't have a computer and wanted to use a mobile app to access her mum's account. But the bank said she had to use online banking.

Power of Attorney Banking

Aphra’s tenant left her rental property owing rent, so she turned to her insurer, who referred her claim for legal expenses cover to the insurer’s preferred law firm.

Insurance SME

Electrical equipment disappeared from a construction site, although it seemed too heavy to move. But had Ellis done enough to reduce the risk of loss?

SME Insurance

Waheed was relying on public liability insurance but found it hadn’t been included in his business protection policy. What did his insurance broker have to say?

Insurance SME

Worried about rising interest rates, Meena decided to pay an early repayment charge so that she could switch mortgage deals.

Mortgages Interest