Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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A bank account is blocked after grandchildren use power of attorney

When Amelie’s grandchildren invoked a power of attorney, should her bank have made more checks before blocking access to her account?

Banking Power of Attorney

An unregistered enduring power of attorney causes problems

A bank and solicitors disagree on account access and an enduring power of attorney being registered with Office of the Public Guardian.

Banking Power of Attorney

Power of attorney didn’t entitle Joanne to use her mum’s login

Joanne didn't have a computer and wanted to use a mobile app to access her mum's account. But the bank said she had to use online banking.

Power of Attorney Banking

Aphra claims for legal expenses under her landlord insurance policy

Aphra’s tenant left her rental property owing rent, so she turned to her insurer, who referred her claim for legal expenses cover to the insurer’s preferred law firm.

Insurance SME

Following a theft, Ellis claimed on his business protection insurance

Electrical equipment disappeared from a construction site, although it seemed too heavy to move. But had Ellis done enough to reduce the risk of loss?

SME Insurance

Waheed needed public liability insurance to refund an unhappy customer

Waheed was relying on public liability insurance but found it hadn’t been included in his business protection policy. What did his insurance broker have to say?

Insurance SME

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