Case studies

Helen came to us when her insurer wouldn't pay out on her claim because her heart condition didn't exactly match their definition.

Income Protection

Sophie was unhappy her insurer provided her with a hire car and not a courtesy car following a non-fault accident. She was asked by the credit hire company to pay for the hire costs.

Motor Insurance

John’s broker referred him to an Accident Management Company (AMC) to repair the damages on his family car. He wasn’t happy with the repairs and that he was referred to an AMC.

Motor Insurance

Paul complains his insurer referred him to a credit hire service when it wasn’t appropriate to.

Motor Insurance

Suzie complains her insurer referred her to credit hire/repair services without explaining the risks involved.

Motor Insurance

Victor opened his spread-betting account thinking the most he could lose was his deposit. Three days later, he was in more debt than he could pay back.

Gambling Investments

A consumer asked a business to close his trading account to stop him dealing online. But he was disappointed with what the business did next, so came to us.

Gambling

Josie's bank introduced checks to protect customers from fraud, which required a mobile phone to verify passcodes when shopping online or banking. She felt her bank had discriminated against her because she did not have a mobile phone due to her disability.

Banking Discrimination

When he visited his bank to withdraw cash from his account, Dylan felt singled out and consequently embarrassed in front of other customers. He believed he'd been racially profiled and brought his complaint to us.

Discrimination Banking