Beverly wanted to find out if she had been mis-sold PPI on a personal loan, however she felt that the loan company didn’t take her request for information seriously.

Beverly explains what happened with her PPI complaint.

What happened

After seeing the media attention surrounding PPI, Beverly started to question whether she had also been mis-sold payment protection insurance with a loan she'd taken out in the past. Beverly got in touch with the loan provider and they agreed she'd been mis-sold - so they offered her a refund. Beverly wanted to be sure, though, that she was being offered the right amount. So she requested a breakdown of how the refund had been calculated. The company didn’t provide Beverly with the breakdown like she asked - so she got in touch with us.

All too often, as consumers, we're not aware of what our rights are... The Financial Ombudsman Service protect you as a consumer by providing impartial advice.

How we helped

Beverly got in touch with us online and sent us all the documents and information that we needed. She found the process simple and straight forward to use. We explained to Beverly that we would get in touch with the loan company and look at both sides impartially.

Putting things right

After our intervention Beverly's loan provider recalculated her PPI payout - and ensured they were calculating the amount in line with the relevant guidelines. They contacted Beverly to say they were increasing the amount of their offer to just over £3000 - and she was happy to accept.

How we can help you

If you think you might have had PPI then we could help you make a claim for free. You will need to have made a formal complaint to the business in question first. If after that you're still not happy, then get in touch.

Complain online