Beverly wanted to find out if she had been mis-sold PPI on a personal loan, however she felt that the loan company didn’t take her request for information seriously.
After seeing the media attention surrounding PPI, Beverly started to question whether she had also been mis-sold payment protection insurance with a loan she'd taken out in the past. Beverly got in touch with the loan provider and they agreed she'd been mis-sold – so they offered her a refund. Beverly wanted to be sure, though, that she was being offered the right amount. So she requested a breakdown of how the refund had been calculated. The company didn’t provide Beverly with the breakdown like she asked – so she got in touch with us.