View and download the forms that we use when looking at complaints.

For financial services complaints:

For all complaints we'll need a signed copy of our complaint form. Depending on what your complaint is about, we may also need an additional questionnaire.

We’re seeing a high number of people bringing complaints to us at the moment, and unfortunately it’s taking us longer than usual to let customers know that complaints have been received and allocated to a case handler. We're doing everything we can to provide answers as soon as possible. If you’ve submitted a complaint online or by post, and are facing financial hardship or ill health – please get in touch on 0800 023 4567.

For payment protection insurance (PPI) complaints:

For packaged bank account (PBA) complaints:

For mortgage endowment complaints:

For claims management company (CMC) complaints:

For businesses: