Our blogs

We regularly share our insight and we do so in a number of ways. Our blogs are just one of them, and here we talk not only about the thousands of cases we see each year but about what it's like to work at the ombudsman service.


Dealing with complaints about car finance commission

31 July 2023

We see a range of complaints about car finance agreements – from admin issues to affordability. Increasingly, we’re hearing from customers about the fairness of commission arrangements when they took out a car finance agreement.

Consumer Credit Car finance

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