Our insight

We share our insight in a number of ways  through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Quarterly complaints data: Q4 2024/25

2 July 2025

Our complaints data on financial products and services between January and March 2025.

Data and Insight Complaints data Q4 data

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Annual complaints data and insight 2024/25

2 July 2025

Our annual complaints data is a review of complaints over the course of the financial year 2024/25.

Annual data Data and Insight Complaints data

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Quarterly complaints data: Q3 2024/25

4 March 2025

The information on this page is about complaints received during the third quarter (Q3) of financial year 2024/25, October and December 2024.

Data and Insight Complaints data Q3 data Product complaints data

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Quarterly complaints data: Q2 2024/25

27 November 2024

View quarterly product complaints and services data about complaints received between July and September 2024.

Q2 data Complaints data Data and Insight Product complaints data

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Half-yearly complaints data: H1 2024

25 October 2024

Our data on the number of complaints received about individual financial businesses between January and June 2024.

Business complaints data Complaints data Data and Insight H1 data

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Quarterly complaints data: Q1 2024/25

29 August 2024

View quarterly product complaints and services data about complaints received between April and June 2024.

Q1 data Data and Insight Complaints data Credit Cards

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