Our blogs

We regularly share our insight and we do so in a number of ways. Our blogs are just one of them, and here we talk not only about the thousands of cases we see each year but about what it's like to work at the ombudsman service.


We’re extending the trial of our ‘proactively settled’ complaint category to 2024

16 May 2023

After temporarily introducing a ‘proactively settled’ complaint category, we’re now trialling its permanent implementation.

Complaints data Blog

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