Business switches pricing basis but customer warned of risk


Daria complained when the business switched the pricing basis of a fund. In the circumstances we found they were entitled to do so.

What happened

Daria was an experienced investor with a large and diverse portfolio who invested £20,000 in a property fund. A few months later, the business wrote to her to say that the fund was switching to an outflow pricing basis. Daria complained.

How we helped

After scrutinising the evidence, we were satisfied that the business had told Daria at the point of sale about the risk of the fund changing its pricing basis. Her circumstances didn’t mean that she was relying on the proceeds from selling the fund or was particularly sensitive to a sudden reduction in its value.

Putting things right

We decided that the fund was suitable for Daria.