We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4465280
2 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4465280 The complaint Mr M complains Revolut Ltd (Revolut) is holding him liable for payments he didn’t authorise. What happened The details of this complaint are well-known to both parties, so I won’t repeat them all again here. But I’ve summarised the key events to given context to m... (3 pages)View decision -
Decision Reference DRN-4736439
1 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4736439 The complaint Mr A complains that Revolut Ltd (“Revolut”) won’t refund over £13,000 he lost to an employment scam in May 2023. What happened Mr A and his wife fell victim to an employment scam after they were contacted by a sham recruiter offering a remote working opportunity t... (3 pages)View decision -
Decision Reference DRN-4520007
24 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4520007 The complaint Mr B complains that Revolut Ltd did not refund two transactions he lost to a scam. What happened Both parties are aware of the circumstances surrounding the complaint, so I won’t repeat them again in detail here. In summary, Mr B found an organisation online that ... (3 pages)View decision -
Decision Reference DRN-4758709
24 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4758709 The complaint Mr M is unhappy Revolut Ltd won’t reimburse him for money he lost as part of a scam. What happened Mr M recalled that in June 2023, he was contacted by someone who claimed to be from his bank. Broadly, they told him that someone had tried to use his account and to... (4 pages)View decision -
Decision Reference DRN-4679692
24 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4679692 The complaint Mr M complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened On 22 June 2023, Mr M received a call from someone who told him a warrant was issued for his arrest due to tax evasion. Mr M was told that he h... (3 pages)View decision -
Decision Reference DRN-4633365
23 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4633365 The complaint Ms G complains that Revolut Ltd poorly handled a payment dispute and that it acted unfairly when it decided to close her account. What happened Around July last year, Ms G contacted Revolut about a payment she made whilst travelling abroad. Ms G says she had set u... (3 pages)View decision -
Decision Reference DRN-4692013
23 Apr 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4692013 The complaint Miss P is unhappy that Revolut Ltd won’t refund her for payments she didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve de... (3 pages)View decision -
Decision Reference DRN-4757857
23 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4757857 The complaint Mr K complains that Revolut Ltd (“Revolut”) hasn’t refunded transactions totalling over €2,500 made from his account that he says he didn’t authorise. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again he... (4 pages)View decision -
Decision Reference DRN-4756398
22 Apr 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4756398 The complaint Mr B complains Revolut Ltd (“Revolut”) blocked and later closed his personal account without explanation. Mr B says this has led to him being forced to liquidate crypto assets which would lead to a substantive financial loss. Mr B says this matter has caused him d... (6 pages)View decision -
Decision Reference DRN-4388387
19 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4388387 The complaint Mr O complains Revolut Ltd (“Revolut”) unfairly applied an adverse fraud marker against him. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my reasons for my decision. Wh... (2 pages)View decision
