We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-4905365
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4905365 The complaint Miss A complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Miss A has an account with Revolut that she opened in late 2022. Miss A says she was looking for ways to supplement her income throughout 2023 to help... (3 pages)View decision -
Decision Reference DRN-4808405
20 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4808405 The complaint Mr G says Revolut Ltd (“Revolut”) refuses to refund him for a transaction which was sent to the wrong beneficiary. What happened Mr G says he tried to send money to his son via Revolut. He had sent money to his son in the same way previously, so he used the sam... (2 pages)View decision -
Decision Reference DRN-5033370
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5033370 The complaint Mr B complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened On 5 September 2024 I issued my provisional decision on this complaint. I wanted to give the parties a chance to respond before I issued my final decisio... (5 pages)View decision -
Decision Reference DRN-4670201
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4670201 The complaint Mr B complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr B says he found an online platform offering cryptocurrency investments. He spoke with an individual who helped him make trades and he made the following ... (3 pages)View decision -
Decision Reference DRN-4530204
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4530204 The complaint Mr P complains that Revolut Lt did not refund a series of transactions he lost to a scam. What happened Mr P was approached by a recruiter and offered a remote, flexible job he could do in his spare time. He checked the website and it appeared to be professiona... (3 pages)View decision -
Decision Reference DRN-5033243
20 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5033243 The complaint Mr C complains that Revolut Ltd treated him unfairly as his card was withheld by an ATM whilst he was abroad leaving him with no money and when he returned to the UK, the bank then closed his account. What happened Mr C held a current account with Revolut. At ... (3 pages)View decision -
Decision Reference DRN-4939623
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4939623 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4851914
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4851914 The complaint Mr C complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr C was approached by a recruiter and offered a remote, flexible job he could do in his spare time. He checked the website and it appeared to be professional, ... (4 pages)View decision -
Decision Reference DRN-4675147
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4675147 The complaint Mr K complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In June 2023, Mr K met a woman on a dating website. They started talking, first through the website and then through an instant messaging service. An... (4 pages)View decision -
Decision Reference DRN-4841404
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4841404 The complaint Ms P complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In October 2023, Ms P received a phone call from someone who said they worked for Revolut and had noticed a suspicious transaction on her account. ... (3 pages)View decision
