We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-4861965
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4861965 The complaint Mr H complains that Revolut Limited (‘Revolut’) won’t reimburse a scam transaction he says he didn’t authorise. What happened Mr H says that he was setting up a shop on an online marketplace for the first time. He received a message on the marketplace’s dashbo... (3 pages)View decision -
Decision Reference DRN-4763367
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4763367 The complaint Mrs M complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The detailed background to this complaint is well known to both parties and has been previously set out by the investigator in their assessme... (3 pages)View decision -
Decision Reference DRN-4808887
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4808887 The complaint Mr B complains that Revolut Ltd (“Revolut”), have failed to refund money that he lost as part of an investment scam. What happened Mr B was discovered an investment company which was actually a scammer that I will call C. Mr B was persuaded to make a number of ... (3 pages)View decision -
Decision Reference DRN-4908888
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4908888 The complaint Miss H is complaining that Revolut Ltd won’t refund payments she made to a scam. What happened The circumstances of the scam are well known to both parties, so I won’t repeat them in detail here. In summary, Miss H fell victim to a job scam. She made the follow... (3 pages)View decision -
Decision Reference DRN-5031580
19 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5031580 The complaint Mr R complains that Revolut Ltd hasn’t protected him from losing money he paid to two of Revolut’s customers as a result of fraud. What happened On 10 July 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to respo... (6 pages)View decision -
Decision Reference DRN-4961945
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4961945 The complaint Miss D is complaining that Revolut Ltd won’t refund payments she made to a scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. The facts about what happened aren’t... (3 pages)View decision -
Decision Reference DRN-5020413
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5020413 The complaint Miss O complains that Revolut Ltd hasn’t refunded the money she lost when she fell victim to a scam. What happened Miss O was contacted on a mobile messaging service by someone saying they had a job offer for her. Miss O was told this job was to do with provid... (3 pages)View decision -
Decision Reference DRN-4974912
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4974912 The complaint Mrs M complains that Revolut Ltd hasn’t refunded the money she lost when she fell victim to a scam. What happened Mrs M is represented in this complaint by a claims management company, for simplicity I will refer to Mrs M throughout this decision, even when re... (4 pages)View decision -
Decision Reference DRN-4892170
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4892170 The complaint Mr S is unhappy that Revolut Ltd upgraded his account with his knowledge or permission. What happened In February 2024, Mr S raised a complaint with Revolut because he’d noticed that they had upgraded his account two years prior without his knowledge or consent... (2 pages)View decision -
Decision Reference DRN-5030677
19 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5030677 The complaint Ms H complains that Revolut Ltd won’t reimburse her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened On 20 August 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance ... (11 pages)View decision
