We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4710067
18 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4710067 The complaint Mr P has complained that Revolut Ltd (‘Revolut’) closed his account and returned money he’d received as rent back to sender. He wants his money to be returned to him, an apology and an explanation why the money was sent back. What happened Mr P opened an account ... (3 pages)View decision -
Decision Reference DRN-4454272
16 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4454272 The complaint Mr J complains that Revolut Ltd (“Revolut”) won’t refund over £1,600 his sister lost to an employment scam in July 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reas... (2 pages)View decision -
Decision Reference DRN-4413855
15 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4413855 The complaint Miss L complains that Revolut Ltd (“Revolut”) won’t refund over £9,500 she lost to an employment scam beginning in January 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving ... (2 pages)View decision -
Decision Reference DRN-4374179
12 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4374179 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4700244
12 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4700244 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B is being represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-4714848
12 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4714848 The complaint Miss M has complained, via a representative, that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here... (3 pages)View decision -
Decision Reference DRN-4478518
9 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4478518 The complaint Mr W complains that Revolut Ltd (“Revolut”) won’t refund over £49,000 he lost to an investment scam in March 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons fo... (2 pages)View decision -
Decision Reference DRN-4457469
9 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4457469 The complaint Mrs H complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The details of this complaint are well-known to both parties and have also been previously set out by the investigator. So, I’ll provide an overv... (3 pages)View decision -
Decision Reference DRN-4498001
8 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4498001 The complaint Mrs P has complained, via a representative, that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here.... (3 pages)View decision -
Decision Reference DRN-4466319
8 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4466319 The complaint Mr I complains that Revolut Ltd (“Revolut”) won’t refund over £1,200 he lost to a safe- account scam in September 2022. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reaso... (2 pages)View decision
