We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
-
Decision Reference DRN-5181786
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5181786 The complaint Mr K complains that Revolut Ltd (Revolut) won’t refund the money he lost to a scam. What happened I issued my provisional decision on this complaint on 15 November 2024. I wanted to give both sides a chance to provide any further evidence and arguments before ... (13 pages)View decision -
Decision Reference DRN-4941474
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4941474 The complaint Miss N complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to a scam. She’s being represented. To keep things simple, I’ll refer to Miss N throughout this decision. What happened The background to this complaint is known to both parties, so I... (3 pages)View decision -
Decision Reference DRN-5192802
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5192802 The complaint Mr F is unhappy that Revolut Ltd (“Revolut”) won’t refund him the money he lost as a result of a cryptocurrency scam. What happened Mr F told us that in September 2022 he was looking at a website and he saw an advert for an investment opportunity and clicked o... (10 pages)View decision -
Decision Reference DRN-4421767
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4421767 The complaint Mr C complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well-known to both parties and so I’ll provide only a brief summary of events here. In December 2022 Mr C was looking for inves... (3 pages)View decision -
Decision Reference DRN-5186710
5 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5186710 The complaint Mrs K complains that Revolut Ltd hasn’t refunded the money she lost when she fell victim to a scam. What happened In May 2022 Mrs K came across an advert on social media for a cryptocurrency investment platform, she says it appeared to be endorsed by a financi... (3 pages)View decision -
Decision Reference DRN-4623753
5 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4623753 The complaint Mr B is being represented by a claims manager. He’s complaining about Revolut Ltd because it won’t refund money he lost as the result of fraud. What happened Sadly, Mr B fell victim to a cruel investment scam. He found what he thought was a genuine investment o... (4 pages)View decision -
Decision Reference DRN-4445626
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4445626 The complaint Mr L complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr L has an account with Revolut and an account with another business who I’ll refer to as “N” throughout the rest of this decision... (2 pages)View decision -
Decision Reference DRN-4984013
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4984013 Complaint Mr B is unhappy that Revolut Ltd didn’t refund his losses after he told it he’d fallen victim to an investment scam. Background In 2022, Mr B began exploring cryptocurrency investment opportunities and came across an online advertisement for a company, referred to ... (7 pages)View decision -
Decision Reference DRN-4515007
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4515007 Complaint Ms R is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In June 2023, Ms R fell victim to a scam. She was contacted on a messaging app by someone who claimed to be a recruitment consultant. They asked if she was looking for... (7 pages)View decision -
Decision Reference DRN-5190871
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5190871 The complaint Mrs R complains that Revolut Ltd hasn’t protected her from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs R has explained that in April ... (7 pages)View decision
