We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4328600
5 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4328600 The complaint Miss P complains that Revolut Ltd won’t refund money she lost when she fell victim to a job scam. Miss P is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties. The facts about wha... (2 pages)View decision -
Decision Reference DRN-4722963
4 Apr 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4722963 The complaint Mr S and Mrs R have complained that Revolut Ltd won’t refund transactions they say they didn’t make or otherwise authorise. What happened In April 2023, a new device accessed the account using Mrs R’s email. This device was used to change the account’s password an... (3 pages)View decision -
Decision Reference DRN-4513961
4 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4513961 The complaint Mr P complains Revolut Ltd won't refund the money he lost to a scam. What happened In late 2022, Mr P and his wife (Mrs P) were looking to invest. They saw and replied to an advert online and were contacted by a broker for a trading company, ‘B’. They looked ... (3 pages)View decision -
Decision Reference DRN-4664242
4 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4664242 The complaint Miss S complains that Revolut Ltd won’t refund money she lost when she was the victim of a crypto investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Miss S has said she was ... (4 pages)View decision -
Decision Reference DRN-4382660
3 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4382660 The complaint Mr R complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened In late 2022, Mr R’s wife found a company, T, promoting cryptocurrency. They thought the website seemed professional so submitted an enquiry. T contacted Mr R an... (3 pages)View decision -
Decision Reference DRN-4325982
3 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4325982 The complaint Mr O complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr O is being represented by solicitors in his complaint. What happened The details of this complaint are well known to both parties and have also been previously... (3 pages)View decision -
Decision Reference DRN-4428644
3 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4428644 The complaint Ms B complains that Revolut Ltd (“Revolut”) won’t refund over £9,000 she lost to an employment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my decision.... (2 pages)View decision -
Decision Reference DRN-4446021
2 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4446021 The complaint Mr W complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (5 pages)View decision -
Decision Reference DRN-4718032
2 Apr 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4718032 The complaint F, a limited company complains that Revolut Ltd didn’t do enough to prevent the loss it suffered when it sent money to two Revolut accounts as the result of a scam. Mr B (F’s owner) has brought the complaint on F’s behalf and has used a representative when doing s... (5 pages)View decision -
Decision Reference DRN-4360505
2 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4360505 The complaint Miss F complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to bo... (4 pages)View decision
