We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
-
Decision Reference DRN-5190635
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5190635 The complaint Miss S complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss S has explained that in May 2023 she mad... (7 pages)View decision -
Decision Reference DRN-4767615
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4767615 The complaint Mr W complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr W has an account with Revolut which he opened in October 2022 and a cryptocurrency wallet which he’s had for some time. He also ... (2 pages)View decision -
Decision Reference DRN-4983618
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4983618 The complaint Mrs I complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs I says she saw an advert for an investment with a company I’ll call C on social media. She completed a form to express her interes... (5 pages)View decision -
Decision Reference DRN-5164358
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5164358 The complaint Mr T complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr T saw an advert online for an investment opportunity, that appeared to be endorsed by a celebrity. He left his details and received a call from a company... (3 pages)View decision -
Decision Reference DRN-5189582
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5189582 The complaint Mr P complains Revolut Ltd won’t reimburse over €3,500 that he lost when he fell victim to a scam. What happened Mr P was searching online for a villa to book for a family holiday. He found what he believed was a legitimate listing through a well-known online ... (3 pages)View decision -
Decision Reference DRN-4443334
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4443334 The complaint Mr M is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr M say... (10 pages)View decision -
Decision Reference DRN-5188583
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5188583 The complaint Mrs I complains that Revolut Ltd hasn’t protected her from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs I has explained that in Septem... (7 pages)View decision -
Decision Reference DRN-5188762
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5188762 The complaint Mrs V is unhappy that Revolut Ltd (“Revolut”) won’t refund the money she lost as part of an HMRC impersonation scam. What happened Mrs V says she was contacted by someone using a spoofed number claiming to be from HMRC. She says she was told that she had unpai... (8 pages)View decision -
Decision Reference DRN-4887651
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4887651 The complaint Mrs N complains that Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will... (2 pages)View decision -
Decision Reference DRN-5188002
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5188002 The complaint Mr B complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr B has explained that in May and ... (9 pages)View decision
