We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4259636
2 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4259636 The complaint Mr C complains that Revolut Ltd (Revolut) declined to refund a card payment that was lost to a ‘safe account’ scam and which he says he didn’t authorise. What happened In summary, Mr C says he was contacted, in March 2023, by someone pretending to be from a bank (... (3 pages)View decision -
Decision Reference DRN-4537352
30 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4537352 The complaint Mr O complains that Revolut Ltd has declined his request for a refund of payments he made as part of a scam. What happened In November 2022 Mr O saw an advert about an investment opportunity – he says he saw positive reviews and so expressed an interest. After he ... (3 pages)View decision -
Decision Reference DRN-4356597
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4356597 The complaint Mr M complains that Revolut Ltd has declined to refund him payments he made as part of a scam. What happened Mr M has a representative bringing this complaint on his behalf, for clarity I’ll refer to comments made by his representative as his own. Mr M had previou... (2 pages)View decision -
Decision Reference DRN-4300147
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4300147 The complaint Miss H complains that Revolut Ltd won’t refund money she says she lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the reasons for my decision. What I’v... (2 pages)View decision -
Decision Reference DRN-4665773
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4665773 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (4 pages)View decision -
Decision Reference DRN-4386394
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4386394 The complaint Mr S complains that Revolut Ltd won’t refund the money he lost to an investment scam. What happened Mr S saw an advert from a well-known celebrity endorsing an opportunity to invest with a company I’ll call ‘E’. He left his contact details and was contacted by one... (3 pages)View decision -
Decision Reference DRN-4414122
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4414122 The complaint Mr S complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4559275
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4559275 The complaint Miss P complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Miss P was contacted by an individual who gave her a job opportunity. She was able to work remotely and would have to finish a set number of tasks before she co... (2 pages)View decision -
Decision Reference DRN-4661990
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4661990 The complaint Mr H complains that Revolut Ltd won’t refund the money he lost after falling victim to a scam. What happened Mr H is represented in this complaint by a claims management company. For simplicity I will refer to Mr H throughout this decision, even when referencing w... (3 pages)View decision -
Decision Reference DRN-4705974
28 Mar 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4705974 The complaint Mr P is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened On 29 February 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence or arguments before I issued my f... (13 pages)View decision
