We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-4755866
25 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4755866 The complaint Mr A complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-4896051
25 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4896051 The complaint Mr M complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In December 2022, Mr M received an update on his phone which highlighted an advert for cryptocurrency trading which was endorsed by a well-... (8 pages)View decision -
Decision Reference DRN-4761055
23 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4761055 The complaint Mr L complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr L has an account with Revolut which he says he opened during this scam at the scammer’s suggestion. He also has an account with a bank who I’l... (2 pages)View decision -
Decision Reference DRN-5059304
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5059304 The complaint Mrs V complains Revolut Ltd didn’t do enough to protect her when she fell victim to an impersonation scam. What happened Mrs V has an account with Revolut which she opened in January 2023. She has accounts elsewhere, is self employed and says she’d recently mov... (3 pages)View decision -
Decision Reference DRN-4995316
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4995316 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5050922
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5050922 Complaint Mr A is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background Mr A has complained about losses he suffered after falling victim to a scam. He explains that he received a call from someone claiming to work for the Fi... (3 pages)View decision -
Decision Reference DRN-5164263
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5164263 The complaint Miss A is unhappy that Revolut Ltd won’t reimburse money she lost as a result of a scam. What happened On 25 October 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to respond with any further evidence and argume... (6 pages)View decision -
Decision Reference DRN-5164521
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5164521 The complaint Mr F complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result What happened Mr F was browsing online when he came across an advert fo... (5 pages)View decision -
Decision Reference DRN-5071321
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5071321 The complaint Ms K complains Revolut Ltd won’t reimburse £1,000 that she lost on when she fell victim to an investment scam. What happened Our investigator didn’t uphold the complaint. She didn’t think the payment looked suspicious such that Revolut ought to have made addit... (1 page)View decision -
Decision Reference DRN-5165546
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5165546 The complaint Miss D is complaining that Revolut Ltd haven’t refunded payments she made as part of an Authorised Push Payment (APP) scam. What happened On 1 April 2023, Miss D received a text message and a call, apparently from her credit card company, suggesting that her ac... (9 pages)View decision
