We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5017279
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5017279 The complaint Miss W complains that Revolut Ltd won’t refund the money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Miss W fell victim to a fake job scam after she ... (10 pages)View decision -
Decision Reference DRN-4987452
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4987452 The complaint Mr O complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr O has an account with Revolut which he says he opened in the course of this scam at the suggestion of the scammer. He has accoun... (3 pages)View decision -
Decision Reference DRN-4445935
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4445935 The complaint Mr B is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr B is being represented by a claims management company but for ease of reading I’ll only refer to Mr B in my decision. What happened The detailed background to this compl... (9 pages)View decision -
Decision Reference DRN-4985531
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4985531 The complaint Mr I complains that Revolut Ltd won’t refund over £30,000 he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr I fell victim to a fake job scam after he was... (8 pages)View decision -
Decision Reference DRN-4604486
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4604486 The complaint Mrs F complains that Revolut Ltd won’t refund money she lost when she was the victim of a crypto investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2023 Mrs F was rese... (12 pages)View decision -
Decision Reference DRN-4881400
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4881400 The complaint Mr P complains Revolut Ltd didn’t do enough to protect him when he fell victim to a job scam. What happened Mr P has an account with Revolut which he says he opened during this scam at the scammer’s suggestion. He has an account with another business who I’ll r... (2 pages)View decision -
Decision Reference DRN-5102826
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5102826 The complaint Miss D complains that Revolut Ltd have failed to refund £1,800 she says she lost to a crypto investment scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. ... (2 pages)View decision -
Decision Reference DRN-5001202
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5001202 The complaint Mr B complains about the actions of Revolut Ltd when he lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In October 2023 Mr B was ... (3 pages)View decision -
Decision Reference DRN-4680481
21 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4680481 The complaint Mrs K is unhappy Revolut Ltd (“Revolut”) won’t reimburse her for the money she lost when she fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mrs K s... (10 pages)View decision -
Decision Reference DRN-5063546
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5063546 The complaint Miss G complains that Revolut Ltd will not refund the money she lost when she was the victim of a scam. What happened In December 2023 Miss G was contacted by someone claiming to be from another bank, N, where she and her parents held significant savings. They... (4 pages)View decision
