We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
-
Decision Reference DRN-5161970
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5161970 The complaint X complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, X has explained that in September 2023 he made two... (3 pages)View decision -
Decision Reference DRN-4977986
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4977986 The complaint Miss A complains Revolut Ltd didn’t do enough to protect her when she fell victim to an online ticket scam. What happened Miss A saw an advert on a well-known social media platform for tickets to a concert which she decided to buy for her daughter as a once in ... (2 pages)View decision -
Decision Reference DRN-4623748
21 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4623748 The complaint Miss T complains that Revolut Ltd didn’t do enough to prevent her losing money to a safe account scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here.... (12 pages)View decision -
Decision Reference DRN-4900517
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4900517 The complaint Mr F complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr F has an account with Revolut and other businesses who I’ll refer to as “M” and “B” respectively throughout the rest of this decision. He open... (2 pages)View decision -
Decision Reference DRN-5056759
19 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5056759 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t reimburse the money he lost when he fell victim to a scam. What happened Mr A says that he was contacted via a messaging app and offered the opportunity to work remotely for a company I’ll refer to as C in this ... (4 pages)View decision -
Decision Reference DRN-4822290
19 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4822290 The complaint Mr W complains about the handling of a number of chargeback requests he asked Revolut Ltd to raise on his behalf. What happened At various points in time Mr W asked Revolut to raise a number of chargebacks on his behalf. These were requests made by Mr W in resp... (3 pages)View decision -
Decision Reference DRN-5156084
19 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5156084 The complaint Mr Z complained because Revolut Ltd refused to refund him for transactions he said he didn’t make. What happened On 13 April 2024, Mr Z went to a gym he hadn’t been to before. He paid a subscription and put his bag into a locker, securing the locker with a lo... (6 pages)View decision -
Decision Reference DRN-4949831
18 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4949831 The complaint Miss A complains that Revolut Ltd hasn’t refunded payments made from her account when she fell victim to a safe account scam. What happened Miss A received a phone call saying her bank account was at risk. She was advised to open a new account with Revolut and ... (3 pages)View decision -
Decision Reference DRN-5152896
18 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5152896 The complaint Mrs S complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (5 pages)View decision -
Decision Reference DRN-5147265
15 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5147265 The complaint Mr J complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr J has an account with Revolut which he opened during this scam at the suggestion of the scammer. He also has an account with a business who I’... (5 pages)View decision
