We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
-
Decision Reference DRN-4618287
15 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4618287 The complaint Miss H complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Miss H received an unsolicited message from someon... (4 pages)View decision -
Decision Reference DRN-4981724
15 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4981724 The complaint Mr T is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr T say... (10 pages)View decision -
Decision Reference DRN-4896252
15 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4896252 The complaint Mr W complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr W was contacted on a messaging service by a recruiter about a job opportunity. The job was fully remote and involved him carrying out a set number of tasks i... (4 pages)View decision -
Decision Reference DRN-5146991
15 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5146991 The complaint Ms F complains Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. What happened Ms F has an account with Revolut with a debit card which she opened on 11 March 2023. Ms F says she opened the account in the course of this sca... (3 pages)View decision -
Decision Reference DRN-5146273
14 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5146273 The complaint Mr Z complains that Revolut Ltd didn’t do enough to protect him when he was buying cryptocurrency to send to an employment scam. What happened In mid-May 2023, Mr Z was contacted via a messenger service with a job advert. It involved him reviewing hotel package... (3 pages)View decision -
Decision Reference DRN-4436228
14 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4436228 The complaint Mrs S complains about the actions of Revolut Ltd when he lost money to a scam. Mrs S is being represented by a claims management company but for ease of reading I’ll only refer to Mrs S. What happened In May 2022 Mrs S was shown by a friend how to start inves... (3 pages)View decision -
Decision Reference DRN-4824788
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4824788 The complaint Mr B is unhappy that Revolut Ltd won’t refund money he lost to a crypto investment scam. Mr B is supported in making his complaint by a representative, but for ease, I’ll only refer to Mr B in this decision. What happened Mr B says that in 2022 he was looking f... (10 pages)View decision -
Decision Reference DRN-5117083
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5117083 The complaint Mr S is unhappy Revolut Ltd declined to reimburse him for the money he lost when he fell victim to a scam. What happened Mr S fell victim to a safe account scam. He was contacted by an individual claiming to work for his main bank account provider (which I’ll ... (8 pages)View decision -
Decision Reference DRN-4737835
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4737835 The complaint Mr J complains that Revolut Ltd hasn’t refunded him after he fell victim to an investment scam. What happened Mr J saw an advert for an investment opportunity on social media. It appeared to feature a celebrity endorsement and spoke of money to be made from inv... (9 pages)View decision -
Decision Reference DRN-5066077
13 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5066077 The complaint Miss O says Revolut Ltd (“Revolut”) refuses to refund her for transactions on her account she says she didn’t authorise. What happened Miss O says she was preparing to return home from Turkey when she noticed an approval request on her phone for a transaction s... (2 pages)View decision
