We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-4738154
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4738154 The complaint Miss R complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened I issued a provisional decision for this complaint on 29 October 2024. In it I set out the background and my proposed findings. I’ve included a copy of the prov... (9 pages)View decision -
Decision Reference DRN-5140596
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5140596 The complaint Mr C complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened I issued a provisional decision for this complaint on 29 October 2024. In it I set out the background and my proposed findings. I’ve included a copy of the provisi... (11 pages)View decision -
Decision Reference DRN-5138776
12 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5138776 The complaint Mrs H complains that Revolut Ltd didn’t do enough to prevent her losing money to a scam. What happened The background to the complaint is known to both parties and so I won’t repeat it at length here. Mrs H says she has lost a significant sum of money as the r... (3 pages)View decision -
Decision Reference DRN-5138964
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5138964 The complaint Mrs P complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost after falling victim to a scam. What happened In July 2022, Mrs P saw an advertisement on a social media site which was promoted by a well-known personality and talked about ... (10 pages)View decision -
Decision Reference DRN-4813391
11 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4813391 The complaint Mr S is unhappy that Revolut Ltd won’t refund the money he lost as the result of a scam. What happened Below is a list of the transactions Mr S has identified as fraudulent (the payments were all card transactions and went to three different merchants): Payment... (4 pages)View decision -
Decision Reference DRN-4492930
11 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4492930 The complaint Miss M is unhappy Revolut Ltd won’t refund the money she says she lost as the result of a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bot... (7 pages)View decision -
Decision Reference DRN-5127122
11 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5127122 The complaint Mr A complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them in full here. Instead, I’ll summarise what happened and... (8 pages)View decision -
Decision Reference DRN-4982502
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4982502 The complaint Mr N complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a romance scam involving cryptocurrency. He would like Revolut to refund him the money he has lost as a result. What happened Mr N was approached on... (3 pages)View decision -
Decision Reference DRN-5135920
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5135920 The complaint Ms M complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Ms M is being represented by a claims management company in this complaint. What happened The detailed background to what happened is well known to both pa... (4 pages)View decision -
Decision Reference DRN-4952480
8 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4952480 The complaint Mr B complains that Revolut Limited (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of t... (7 pages)View decision
