We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-4300136
8 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4300136 The complaint Miss C complains Revolut Ltd (“Revolut”) hasn’t refunded her the money she lost when she fell victim to an impersonation scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some ... (8 pages)View decision -
Decision Reference DRN-5135275
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5135275 The complaint Mr S complains Revolut Ltd didn’t do enough to protect him when he fell victim to cryptocurrency investment scam. What happened Mr S has an account with Revolut which he opened in the course of this scam. He also has an account with another business – who I’ll ... (4 pages)View decision -
Decision Reference DRN-4985424
8 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4985424 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr M is being represented by solicitors in this complaint. What happened Mr M came across an investment firm, “C”, on the internet. His representative states... (9 pages)View decision -
Decision Reference DRN-5134863
8 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5134863 The complaint Mr H complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr H has an account with Revolut which he opened in 2019. He says he originally opened it so he had an account that he’d be able to use when over... (3 pages)View decision -
Decision Reference DRN-5127945
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5127945 The complaint Mr E complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr E is being represented by a third party. To keep things simple, I will refer to Mr E throughout my decision. What happened Mr E was contacted by a... (4 pages)View decision -
Decision Reference DRN-5126213
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5126213 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B has previously been represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The b... (3 pages)View decision -
Decision Reference DRN-4997440
7 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4997440 The complaint Miss T complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an employment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (9 pages)View decision -
Decision Reference DRN-5049108
7 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5049108 The complaint Mr C complains that Revolut Ltd hasn’t refunded the money he lost when he fell victim to a scam. What happened In June 2022 Mr C came across an advert on social media for a cryptocurrency investment platform, which I’ll call “B”, he says it appeared to be endo... (3 pages)View decision -
Decision Reference DRN-5128592
6 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5128592 The complaint Mr F is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened On 24 October 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I issued my... (4 pages)View decision -
Decision Reference DRN-5046536
6 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5046536 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund him after he fell victim to a scam. What happened In 2022, Mr B invested with a company online, that offered cryptocurrency trading. When Mr B tried to withdraw his investment, he was told that it had be... (5 pages)View decision
