We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1878 results
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Decision Reference DRN-4783451
8 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4783451 The complaint Miss O is complaining that Revolut Ltd haven’t refunded the money she lost to a scam What happened On 10 October 2022 Miss O was called by someone who said they were from a local Crown Court. They told her she needed to pay a council tax debt – and Miss O’s told u... (4 pages)View decision -
Decision Reference DRN-4672438
7 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4672438 The complaint E, a limited company complains about the level of service it received from Revolut Ltd. E is represented in its complaint by a director of E, Mr D. What happened E holds a business bank account with Revolut. In early December 2023, Revolut emailed E asking it to l... (3 pages)View decision -
Decision Reference DRN-4777008
7 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4777008 The complaint Ms A complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms A is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties. The facts about... (3 pages)View decision -
Decision Reference DRN-4782513
7 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4782513 The complaint Ms M complains that Revolut Ltd (“Revolut”) won’t refund over £4,000 she lost to an employment scam in March 2023. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms M fell vict... (3 pages)View decision -
Decision Reference DRN-4329792
3 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4329792 The complaint Mr B complains Revolut Ltd (Revolut) won’t refund the money he lost to a scam. What happened In 2023, Mr B saw a social media advert for a trading platform and decided to invest. He sent funds from his Revolut account to three individuals, on the understanding thi... (3 pages)View decision -
Decision Reference DRN-4777718
3 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4777718 The complaint Mr S complains that Revolut Ltd (“Revolut”) won’t refund the money he lost as a result of an investment scam. He’s being supported by a representative. To keep things simple, I’ll refer to Mr S throughout this decision. What happened The background to this complai... (5 pages)View decision -
Decision Reference DRN-4777370
2 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4777370 The complaint Miss P complains Revolut Ltd didn’t do enough when she fell victim to a job scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will focus on giving the reasons f... (2 pages)View decision -
Decision Reference DRN-4465280
2 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4465280 The complaint Mr M complains Revolut Ltd (Revolut) is holding him liable for payments he didn’t authorise. What happened The details of this complaint are well-known to both parties, so I won’t repeat them all again here. But I’ve summarised the key events to given context to m... (3 pages)View decision -
Decision Reference DRN-4736439
1 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4736439 The complaint Mr A complains that Revolut Ltd (“Revolut”) won’t refund over £13,000 he lost to an employment scam in May 2023. What happened Mr A and his wife fell victim to an employment scam after they were contacted by a sham recruiter offering a remote working opportunity t... (3 pages)View decision -
Decision Reference DRN-4520007
24 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4520007 The complaint Mr B complains that Revolut Ltd did not refund two transactions he lost to a scam. What happened Both parties are aware of the circumstances surrounding the complaint, so I won’t repeat them again in detail here. In summary, Mr B found an organisation online that ... (3 pages)View decision
