We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5125872
5 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5125872 The complaint Mrs S, through a representative, complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Instea... (2 pages)View decision -
Decision Reference DRN-4926028
5 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4926028 The complaint Mr P complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened I issued my provisional decision for this complaint on 16 October 2024. I’ve included a copy at the end of this final decision. In it I set out the background to t... (10 pages)View decision -
Decision Reference DRN-5119441
5 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5119441 The complaint Mr G complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In January 2023, Mr G saw an advert online about cryptocurrency investment being promoted by a well-known television presenter. The advert directed h... (4 pages)View decision -
Decision Reference DRN-5092331
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5092331 The complaint Mr C complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (4 pages)View decision -
Decision Reference DRN-4921936
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4921936 The complaint Mrs G complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (4 pages)View decision -
Decision Reference DRN-4800965
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4800965 The complaint Mr E complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr E says that he saw an advert for an investment with a company I’ll call J on social media. He got in touch to get some more information a... (3 pages)View decision -
Decision Reference DRN-4471364
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4471364 The complaint Miss K complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (4 pages)View decision -
Decision Reference DRN-4826617
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4826617 The complaint Mr C complains that Revolut Ltd won’t refund two payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both ... (3 pages)View decision -
Decision Reference DRN-5111665
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5111665 The complaint Mrs C is unhappy that Revolut Ltd (Revolut) won’t refund the money she lost to a scam. Mrs C has used a professional representative to bring this complaint to our service and they have made submissions on her behalf. For consistency, I’ll refer to Mrs C throug... (7 pages)View decision -
Decision Reference DRN-5122273
4 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5122273 The complaint L, a small business, complains that Revolut Ltd have unreasonably declined to refund them for two transactions they say they didn’t agree to. They’d like the transactions refunded to them. What happened L holds an electronic money account with Revolut. In Dece... (8 pages)View decision
