We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-4858191
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4858191 The complaint Mr W complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In January 2023, Mr W saw an advert for an investment company online. He followed a link to the company’s website, filled out his details on an enqui... (4 pages)View decision -
Decision Reference DRN-4903315
1 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4903315 The complaint Mr J complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr J is being represented by a third party. To keep things simple, I will refer to Mr J throughout my decision. What happened The background of this ... (9 pages)View decision -
Decision Reference DRN-4979864
1 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4979864 The complaint Mrs G is unhappy that Revolut Ltd (“Revolut”) won’t reimburse her for money she lost as part of a third-party scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But briefly Mr... (5 pages)View decision -
Decision Reference DRN-4487442
1 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4487442 The complaint Mr T complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr T came across an advert while watching videos on soc... (4 pages)View decision -
Decision Reference DRN-4984384
1 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4984384 The complaint Mr L complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. What happened The background to this scam is well known to both parties, so I won’t repeat it in detail here. But briefly, both parties accept that in around Novembe... (11 pages)View decision -
Decision Reference DRN-4993418
1 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4993418 The complaint Mr P complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr P found an advert for an investment opportunity online. He checked the website and it looked professional, there was a forum with articles and discussion... (10 pages)View decision -
Decision Reference DRN-5018616
31 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5018616 The complaint Ms G is unhappy that Revolut Ltd (Revolut) won't refund the money she lost as the result of a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But briefly Ms G fell vic... (5 pages)View decision -
Decision Reference DRN-4545127
31 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4545127 The complaint Miss W complains that Revolut Ltd won’t refund the money she lost because of a scam. What’s happened? On 27 September 2023, Miss W received a text message telling her that a delivery she was expecting needed to be rescheduled. Miss W clicked the link provided ... (8 pages)View decision -
Decision Reference DRN-5116844
31 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5116844 The complaint Mr A complains that Revolut Limited (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened What Mr A says Mr A says that in June 2022 he saw an advert online for a celebrity endorsed cryptocurrency trading investment opportunit... (10 pages)View decision -
Decision Reference DRN-5116619
31 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5116619 The complaint Miss S complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In July 2023, Miss S received a text message from someone who said they were a recruitment consultant and had a potential job for her. And as Mis... (4 pages)View decision
