We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-4986248
30 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4986248 The complaint Miss B is unhappy Revolut Ltd (“Revolut”) won’t reimburse her for the money she lost when she fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Miss ... (10 pages)View decision -
Decision Reference DRN-5115269
30 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5115269 The complaint X complains that Revolut Ltd hasn’t protected it from losing money sent to one of Revolut’s customers as the result of a scam. What happened On 15 October 2024 I issued my second provisional decision on this complaint. I wanted to give the parties a final chan... (5 pages)View decision -
Decision Reference DRN-4580084
30 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4580084 The complaint Ms B complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms B is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has bee... (4 pages)View decision -
Decision Reference DRN-5113934
30 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5113934 The complaint Miss R is unhappy that Revolut Ltd (“Revolut”) won’t refund the money she lost as part of an HMRC impersonation scam. What happened Miss R says she was contacted by someone using a spoofed number claiming to be from HMRC. She says she was then transferred to a... (9 pages)View decision -
Decision Reference DRN-4993316
30 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4993316 The complaint Mr H complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr H says that in early May 2023 he saw an advert on social media about investing with a company I’ll call O in this decision. The advert sa... (9 pages)View decision -
Decision Reference DRN-5112454
30 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5112454 The complaint Miss B complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. What happened Miss B says that in the autumn of 2023 someone online mentioned that they had used and made some money from an investment tradi... (14 pages)View decision -
Decision Reference DRN-5111677
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5111677 The complaint Ms C is unhappy that Revolut won’t refund the money she lost to a scam. Ms C has used a professional representative to bring this complaint to our service and they have made submissions on her behalf. For consistency, I’ll refer to Ms C throughout. What happe... (6 pages)View decision -
Decision Reference DRN-5093305
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5093305 The complaint Mr L complains Revolut Ltd registered a fraud marker at Cifas, the national fraud database. He doesn’t think it’s done so fairly. What happened A summary of what happened is below. Mr L held an account with Revolut. On 5 August 2023 it received a credit of £4... (3 pages)View decision -
Decision Reference DRN-5004015
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5004015 The complaint Mrs W complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (4 pages)View decision -
Decision Reference DRN-5108831
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5108831 The complaint Mr W, through a representative, complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Instead,... (5 pages)View decision
